Refund policy

Refund & Exchange Policy (FAQ Style)

1. Are ModeroIndia products eligible for return or exchange?
Since all our products are handmade by skilled artisans, slight variations in texture, color, or finish are natural and not considered defects.
Products are not eligible for return or exchange unless:

  • The product has a manufacturing defect

  • The product was delivered broken/damaged

2. What products are not eligible for return or exchange?

  • Sale or discounted items

  • Customized or bulk orders

  • Products without original packaging/invoice

3. What should I do if I receive a damaged or defective product?

  • Photograph/video the defect while unboxing

  • Retain the original packaging, labels, and invoice

  • Contact us within 2 working days of delivery

4. How can I request an exchange or refund?
Please contact us within 2 working days of delivery:

Share the following details:

  • Order number

  • Delivery address

  • Product image/video clearly showing the defect

  • Reason for exchange/refund

5. What is the exchange process?

  • Our customer care team will review your request and respond within 2 working days

  • If approved, we will arrange a reverse pickup from your address

  • After receiving the product at our warehouse, it will go through a quality inspection

  • If passed, a replacement will be dispatched within standard shipping timelines

  • If replacement is unavailable, a full refund will be processed

6. How do refunds work and how long do they take?

  • Refunds are initiated only if replacement is not possible

  • For prepaid orders: Refund will be credited to the original payment method

  • For COD orders: You will need to provide bank account details for the refund

  • Refund Processing Time: Refunds are processed within 2–3 working days after inspection approval

  • Credit Time: The amount will be credited to your bank account/payment source within 5–7 working days (depending on your bank/payment gateway)

7. What are the general terms & conditions?

  • Orders once confirmed cannot be cancelled or amended

  • Wrong/incomplete shipping address provided by customer is not eligible for refund

  • No refund if delivery is refused or after 3 failed delivery attempts

  • Please inspect your package at delivery — if damaged, write “Received Damaged” on the courier slip and retain all packaging

  • Delivery delays may occur due to transport, weather, or logistics. In case of delays beyond 30 days, you may request a full refund.

  • If a product goes out of stock after your order, we will try to restock within 30 days, else issue a full refund.